UK SHIPPING
UK delivery is £6.95 per order.
We aim to dispatch your item(s) within 5 working days of receiving your payment, with delivery within 10 working days. Instructions for the courier can be added at the checkout; although please note we can not guarantee these will be adhered to. As soon as your items have been packed, and collection by the courier has been arranged, you will receive an email with your tracking number.
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For bespoke and commission orders, we will give you a shipping quote and be in touch to confirm your order; advising you of an approximate lead-time to make the product and when to expect delivery.
If your purchase gets lost due to an incorrect address being entered at checkout you will be asked to pay for redelivery.
SHIPPING OUTSIDE THE UK
We currently only ship within the UK as standard through our online shop . If you would like to request a shipping quote for outside the UK, please email: info@hopewoodbaskets.co.uk
Please bear in mind that we can not reserve/hold baskets until the shipping costs have been agreed. We can discuss making baskets to order if the piece you wanted is sold before shipping costs are agreed.
​Our payment method for orders outside the UK is Paypal. We send out the payment details for this when the order and shipping costs are confirmed.
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RETURNS
If you are not happy with your purchase from our main, full-price collection, it may be returned within 14 days of receipt of delivery, provided the item is returned undamaged and in original saleable condition.
All returns are sent back at the customer’s own cost and own risk. We would advise using a reputable courier, as the parcel is not our responsibility until we sign for it. A full refund, minus our original postage costs, will then be made within 14 days via the original method of payment.
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We carefully check and inspect all of our work prior to shipping. However, if any faults or damage are found upon receipt of the item, customers need to notify us by email (info@hopewoodbaskets.co.uk) within 7 days of receipt of the goods. A refund will be arranged and we will do all we can to resolve the issue.
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Commissioned work and bespoke items may only be returned if they are faulty or damaged. In the unlikely event that this happens please notify us within 7 days of receiving your goods.
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