FREE UK SHIPPING
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SHIPPING OUTSIDE THE UK
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We currently only ship within the UK as standard through our online shop .
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We would therefore advise that international customers to consider commissioning work from us. To discuss commissioning work, please email us: info@hopewoodbaskets.co.uk
Online shop/available work: If you are an international customer and have seen a piece you like that is currently available on our online shop, please email us to request a shipping quote (info@hopewoodbaskets.co.uk). Please bear in mind that we can not reserve 'ready-made' pieces from our online shop collections until the shipping costs have been agreed; if the piece you wanted is sold before shipping costs are agreed we can let you know our lead time for commissioned work.
​Our payment method for orders outside the UK is Paypal. We send out the payment details for this when the order and shipping costs are confirmed. Shipping costs include: courier/shipping cost, packaging costs and currency exchange rate fees incurred through overseas payments.
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DISPATCH
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We aim to dispatch your item(s) within 5 working days of receiving your payment, with delivery within 10 working days. Instructions for the courier can be added at the checkout; although please note we can not guarantee these will be adhered to. As soon as your items have been packed, and collection by the courier has been arranged, you will receive an email with your tracking number.
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For bespoke and commission orders, we will give you a shipping quote and be in touch to confirm your order; advising you of an approximate lead-time to make the product and when to expect delivery.
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RETURNS
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If you are not happy with your purchase from our main, full-price collection, you have 14 days from the order being delivered to you to notify us that you would like to return the item. You then have a further 14 days of receipt of delivery to return the item(s) to us. All items must be returned undamaged and in original saleable condition.
All returns are sent back at the customer’s own cost and own risk. We would advise using a reputable courier, as the parcel is not our responsibility until we sign for it. A full refund, minus our original postage costs, will then be made within 10 days via the original method of payment.
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We carefully check and inspect all of our work prior to shipping. However, if any faults or damage are found upon receipt of the item, customers need to notify us by email (info@hopewoodbaskets.co.uk) within 7 days of receipt of the goods. A refund will be arranged and we will do all we can to resolve the issue.
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Commissioned work and bespoke items may only be returned if they are faulty or damaged. In the unlikely event that this happens please notify us within 7 days of receiving your goods.
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